Financial Service Representative

OUTLINE OF POSITION AND DUTIES
Performs a variety of duties in promoting and selling bank deposit products to new and existing customers.  Opens and processes all types of accounts.  Is knowledgeable of the Bank’s products and services, and assists customers in choosing appropriate types of accounts.  Ensures compliance with all Federal and State laws and regulations.  Ensures that the Bank is not placed in a potential loss situation.

PREFERRED EDUCATION:
AA Business Administration

PREFERRED PRIOR EXPERIENCE:
2 years in banking operations.

REQUISITE SKILLS:

• Good organizational skills
• Good communication skills
• Good cash handling skills
• Thorough knowledge and understanding of all Bank products.
• Ability to lift up to 25 lbs.
• Ability to sit/stand for extended periods of time.

DUTIES – to include but not limited to:

• Open new accounts per Bank policy and procedures, conducting in depth interviews with clients.
• Respond to needs of Relationship Managers in new accounts area, ensuring excellent client service, as well as knowledge of type of business and impact on other areas of the Bank.
• Maintain relationship database, i.e., CIF’s in Banc Pac.
• Maintain thorough knowledge of the Relationship Managers portfolio and all specific clients and their needs.
• Ensure that appropriate legal documents and all required paperwork is on file for each client.  Maintain pending file and report all documents yet to be obtained.  Maintain new account log for follow-up per Bank policy.
• Have a good working understanding of all regulatory and compliance issues relative to new account activity.
• Keep supervisor informed on any special for requests for service from clients.
• Answer Bank’s main telephone line as required.
• Meet minimum monthly cross sales ratios by quarter per calendar year as set by management
• Attend and successfully complete all assigned mandatory compliance and training courses assigned by the Bank.
• Meet Sales goals established through Bank-wide and banking office specific campaigns.
• Refer Bank products and services to other departments within the Bank where applicable.  (loans, merchant services)
• Demonstrate exemplary internal and external client serve at all times.
• Other duties as assigned by supervisor.

EQUIPMENT USED:
General banking Office equipment.

SUPERVISORY RESPONSIBILITIES:
None